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call centre

How customer relationship managers can boost business performance

Business process outsourcing is driving new efficiencies in several industries. By working with customer relationship management firms, companies can focus on their core processes and deliver higher standards of service

29 May 2020

60K brings call centres into the modern age

External success is usually the main focus of business, but looking inwards and ensuring staff are happy can have just as significant an effect on performance

8 Aug 2017

Awards Supplement 2022

The European CEO awards 2022 have now been announced, presenting our pick of the CEOs, companies and campaigns leading their sectors.

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