customer service

Mastering the art of reputation management in the digital age

With the rise of social networks, it is easier than ever for companies to attract negative publicity. The reputation management industry has been created to give businesses more control over how they are perceived online

19 Jun 2019

It's important to get metrics right when it comes to measuring customer satisfaction and overall business performance

Measuring success – are we looking at the right metrics?

Traditional methods for measuring consumer satisfaction and business success may be outdated and inaccurate, says Jeremy Payne

1 Dec 2017

The Institute of Hospitality: Customer Service

Excellence can be defined as a talent or quality which is unusually good, surpassing ordinary standards. It should also be considered the aimed standard of performance for any company operating in the service sector

23 Nov 2011

Awards Supplement 2018

The European CEO awards 2018 have now been announced, presenting our pick of the CEOs, companies and campaigns leading their sectors. View the winners here or browse the supplement in your browser or on your mobile device.