President Eric He believes that success is ‘about earning loyalty through genuine connection and quality’
‘Even when we had only 100 customers, we listened to them, understood what they were looking for, and made the exact product they wanted,’ says Thousandshores president Eric He
With luxury goods now available at the click of a button, high-end brands are rolling out VIP services and reward schemes to make sure they attract and retain ultra-high-net-worth clients
German department store Galeria Kaufhof and British supermarket chain Tesco are among the retailers to have announced mass layoffs
Europe’s second-largest home improvement retailer, Kingfisher Group, is streamlining its business in order to deliver on its ambitious profit targets
French cosmetics giant L’Oreal is in exclusive talks to sell the Body Shop to Brazil’s Natura in a €1bn deal
IKEA has appointed Jesper Brodin to replace outgoing CEO Peter Agnefjall and will continue pushing into global markets
Whole Foods is set to dispense with its unusual co-CEO system, leaving founder John Mackey in sole charge
Paula Nickolds will become the first female boss in the British retailer’s 152-year history
Walmart has smashed the record price for start-up acquisition in the US in spending $3bn to buy e-commerce site Jet, taking on the company’s CEO Marc Lore in the process
Demand for natural and organic beauty products is soaring, yet a closer look suggests consumers might not be getting the full picture
Savile Row is increasingly seeing its heritage used to sell clothing that does not meet the standards implied by the famous name. To protect their legacy, the tailors of the Row are fighting back, writes Tom Bailey
Analogue formats were once thought dead, replaced by physical digital storage mechanisms that have themselves been usurped by online streaming services. Vinyl, however, is now experiencing a full-blown revival
The collapse of Dick Smith has reinvigorated the legal and moral debate over the rights of gift card holders when a company enters administration. Most of the time, public perception is the most important factor
Customer experience is everything in business. An interconnected, holistic company is well placed to provide customers with the best possible service
The European CEO awards 2025 have now been announced, presenting our pick of the CEOs, companies and campaigns leading their sectors.
